Attitude 'Lock In'
In any interaction it is essential to avoid your own attitude being a factor responsible for generating or escalating conflict.
Your attitude will be sub consciously conveyed to the person you are dealing with.
The model of the "Bataris Box" above shows how unless we make an effort to break the cycle of attitude ‘lock-in' a relationship can degrade quite quickly.
It also shows that, by conscious effort to control our emotions and behaviour, we can influence the way other people behave towards us.
The key is effective communication.